Question 1

I paid a deposit for the glasses. When will it be refunded to my card?

Accepted Answer

It usually takes up to 3–4 business days. If you haven’t received your refund within this time, please contact us by email at payment@eventure.net

Question 2

What are the opening times?

Accepted Answer

Mo-Thu: 14:00-22:00
Fr: 12:00-23:00
Sat: 12:00-23:00
Sun: 12:00-22:00

Question 3

How can I book a table at Heaven&Hell Glühweinhaus?

Accepted Answer

For exclusive group bookings or tables for one of our events please send an email to reservierungen@eventure.net.

Question 4

Where can I find the stage program?

Accepted Answer

Visit our “Live Shows” subpage – there you’ll find the current schedule. You can also follow us on Instagram to stay updated on all highlights.

Question 5

How can I pay at Heavenue?

Accepted Answer

At Heaven&Hell Glühweinhaus and at the drinks container, we operate on a card-only payment basis. At many of the vendors in the huts, you can pay with both card and cash.

Frequently asked questions

I paid a deposit for the glasses. When will it be refunded to my card?

What are the opening times?

How can I book a table at Heaven&Hell Glühweinhaus?

Where can I find the stage program?

How can I pay at Heavenue?